LEADERSHIP, CHANGE AND CULTURE
articles and opinion
That by showing genuine empathy, you usually make life easier for yourself. You can get to the nub of the issue quicker. You can generally reduce unnecessary conflict. Solutions that
It's a simple enough question, with an answer that we can probably all relate to. You know how it feels when someone is rude to you, whether that is in
By spread, I mean that we take on the emotions of other people. So Negative Nellie leaves a trail that then "infects" her workmates. The boss casts a pall all
We often think that being better at something means a total overhaul of what we are doing. But in reality - a tweak here or there is often enough to
I was fortunate enough to stay at a fancy hotel last week with my daughter and her friend. It was a treat a long time in the planning; eagerly anticipated