Communication involves both parties. The person saying the words, and the person receiving and then responding to said words. And we all have a choice as to how we interpret and respond to any given communication. We are not passive robots simply receiving data.
Ultimately – there are many situations where the reality is that your own personal control or influence is limited at best. Understanding that as a reality allows you to make decisions around how you handle yourself going forward.
Of all the questions I get asked about managing people, this one would have to be at the top of the list. “How do I
So the thing about feedback is that we often think of our own discomfort in giving it. It feels awkward, uncomfortable. We worry what the
It’s a tricky thing this communicating thing. As humans, we are wired to avoid conflict. And given that most of us are decent human beings,
Tool # 5 in my new book – Do What You Say You’ll Do, talks about conflict, and suggests a number of different ways to
Of course the difficult conversations are by nature, the ones that we try to avoid (and rationalise with ourselves why we are avoiding it). So,
There is nothing that takes up more time, energy and mental space than dealing with a toxic employee in the workplace. The impact goes way
The planets must be realigning or something at present, because it has been an “interesting” sort of few weeks. Things have happened that have just
Angst at work I do a lot of work around difficult situations. Situations that people find themselves in that are time and energy consuming.. The other day, someone
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TTC acknowledges the traditional custodians throughout Western Australia and their continuing connection to the beautiful land, waters and community on which we work and live. We pay our respects to all members of Aboriginal communities and their cultures, and acknowledge the wisdom of Elders both past, present and emerging.
