On the blog

So, if you're thinking about coaching for you or your team, it pays to have a few coffees first. There are so many different styles, personalities and approaches available. Without doubt, there will be a best fit.
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The communication process doesn't need to be onerous. It doesn't need to involve large town halls and full on presentations (although of course there is a place for those). It just needs to be regular, on message and provide employees the information they need.
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But more fundamental than that, trust is basis of how we decide how we are going to interact with each and every person. It's a decision we make about each and every person every day.
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Often (always?) there are examples of failures and disasters along the way. It's not about not failing - but what they have done with that failure.
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Sometimes hard things do resolve themselves without any other intervention. A huge sigh of relief and life goes on.But usually they have become hard for a reason, and time/ignoring it doesn't usually make them any less hard.
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Exactly when we want to turn away and change the topic, or just end the conversation, or counter, as you say, we also have the opportunity to ask what else we need to know to fully understand the other person's perspective. 
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But just adding extra entitlements to employees isn’t necessarily the answer. It’s not about employees getting more. But rather, that what’s already there is looked at through a more flexible lens. That there is give and take both ways. That flexibility given by the employer is acknowledged and reciprocated by employees.
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The question that is often asked is what would you do, if you knew that you wouldn't fail? That is, if success was guaranteed. What would make you brave?nBrene Brown asks a different question - what's worth doing even if you fail? What's worth doing for the learning, for the journey, for the lessons learnt?
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BUT, there are some threshold questions that need to be considered well before any of the above.  Questions that might mean that a change should never progress beyond the initial concept:
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Australia’s National Research Organisation for Women’s Safety (ANROWS) cite research that 1 in 4 women will experience emotional abuse from a current or former partner and 1 in 6 women will experience physical or sexual violence from a current or former partner.
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We know that contagion of emotions is real. So if you're coming into work and trying to lead your team whilst your life is falling down around you, it's very likely that sense of panic and disarray will transfer to your team too. So, this stuff matters - both for you and for the impact it has on those around you.
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They're depressing because we know this stuff.  We "know" what makes for an engaged workforce. Read the excerpt below and you'll see none of it is unexpected, or even new. And whilst the best employers certainly do know it, and live it. There are a whole heap of organisations who just don't.
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We know that diversity of thought and experiences makes good business sense. We know that organisations with women on boards perform better than those that don’t. More women in leadership would hopefully break down the unhealthy “boy’s club” culture that is endemic in many of our organisations.
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He has a nice model that summarises their characteristics with some suggested approaches for managing or leading each one.. It's worth the read as it makes some good points, and no doubt you'll recognise teams you have worked (or work?) in.
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This is why I do what I do. The impact of leadership - good and bad is so enormous.
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The notion that a few extraordinary people at the top can provide all the leadership needed today is ridiculous, and it is a recipe for failure.
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There's been plenty published on the insidious imposter syndrome and how it can play with your head with thoughts like those above.
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